Frequently Asked Questions

Charge from Wix/Wix Payments, not from Xolo Books, on my bank statements.

WIX is the name of our eCommerce platform. Unfortunately, Xolo Books has no control over how banks choose to display financial information. But be assured it is not a fraudulent charge.

How do I cancel my order?
  • You may cancel your order within 24 hours of submission by emailing support@xolobooks.com. Please include your order number and reason for canceling.

How do I return my order?
  • You may return part or all of your order within 14 days of the delivery date for a full refund. The refund will cover the cost of the books returned plus initial shipping costs to compensate for the return shipping. The return postage is to be covered by the sender.

  • Please return items to:

Xolo Books, LLC

1400 S Joyce St Apt 631

Arlington, VA 22202

Why should I shop from Xolo Books instead of big retailers like Amazon?
  1. Xolo Books offers a unique and personal experience

  2. We donate a percentage of monthly our sales from used books to local non-profits fighting for racial and social justice

  3. Supporting a small business like ours is a great way to help stimulate the economy (especially during a pandemic)

  4. Xolo Books will challenge you to expand beyond colonialist narratives and demand representation

  5. You are supporting a Latina-owned small business

  6. Amazon may offer convinience but it comes with an abundance of exploitative labor practices and environemental crimes. (Read more)

What types of used books can I donate?
  • Xolo Books will accept any book that is in good condition across all types of genres and stories. Every month Xolo Books will donate a percentage of its used books sales to a non-profit fighting for racial and social justice within the United States. By broadening the catalog of used books, we hope to increase monthly sales and offer more financial support to these non-profits.

What is a Xolo?
  • Also called the Mexican Hairless dog, the Xoloitzcuintli is a dog breed with a history that goes back 3,500 years before Italian explorer Christopher Columbus colonized the Americas and indigenous cultures were conquered.

  • Aztecs and Mayans believe the gods created the Xolo to guard the living and guide the dead's souls through the Mictlán (the underworld). Spanish colonizers sought to eradicate the breed because it was the representation of a non-Christian god. But despite colonizers' best efforts, the Xolo continues to thrive today.

  • Xolo Books was created with the enduring spirit of the Xolo breed.

How do I pronounce Xolo?

If you have other questions about our online bookstore or others, please let us know.

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